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SMART Processes
processes
making the invisible visible

Training and Guidance

People are often merely ‘consciously incompetent’ after a typical pre launch or induction training event.

What they need is easy to access and use explanatory guides, memory joggers and reference information to give them the confidence to become ‘unconsciously competent’ and execute to high levels of quality.

New recruits or people who are role shifting need useful self learning tools that explain why, when, what and how things have to be done.

Providing this information is essential to have any hope of establishing standard work practices for quality and consistency.

We convert the information embedded in the process maps into interactive training ‘storyboards’. Your people can simply click through step by step guides on:

  • how the organisation works
  • how to do their core work
  • how to do unfamiliar tasks

If you would like to know more about how Storyboards can help, please contact us for a demonstration.

What they said

“Xenogenix were able to create an information rich training environment which staff could continue to use on a day to day basis once the new system had been rolled out. It created an environment where staff are continuing to contribute to the improvements in processes and the resulting system enhancements can be easily identified and prioritised”